Amber Spa Policies/ Conditions
Operation Hours
9:00 am to 6:00 pm Daily (Holidays Included)
Reservations
We suggest that you arrive 30 minutes before your scheduled treatment so that you can relax and begin your journey with the
‘Amber Experience’.
Payment
We Have Gone Cashless! All major credit and debit cards are accepted along with a government-issued ID.
All spa appointment/s require a 50% Deposit or Full Payment at the time of booking to confirm your appointment/s.
All Spa Promotions, Couples Retreats, and Spa Packages require Full Payment at the time of booking and are non-refundable.
Late Arrivals
All spa appointments are scheduled so that you can enjoy each service for as long as possible. If you arrive late, we may not be able to provide you with your full treatment. If possible, we will always be able to accommodate you. Your treatment will only be provided for the remaining time of your scheduled appointment. You will be liable for the full cost of your treatment. Our policy allows us to change open appointment times to accommodate other guests who are on our waiting lists. Please note that our staff work by appointment only.
Cancellations
If you need to cancel your appointment, please inform the Spa at least 4 hours in advance to avoid forfeiting your 50% deposit or full payment.
Service Charge and Tax
Menu prices are INCLUSIVE of the 1O% Value Added Tax (VAT) and Service Charges. Your service provider receives 1OO% of the service charge. Additional gratuities may be added at your discretion in appreciation of an exceptional service. Prices and services are subject to change without notice.
Medical Conditions
When you arrive, you will be asked to fill out a form providing important medical information.
Retail Purchase Policy
Unopened products may be exchanged within 14 days of purchase along with the original receipt. We cannot exchange opened or used products.
Minimum Age Requirements
Warwick Paradise Island All-Inclusive is an ‘Adult Only’ resort therefore all spa guests are required to be 18 years or older to receive spa treatments or utilize the spa facilities.
In-Suite Massage/ Mobile Services
Let us bring the spa to you. Relax your spirit, soul, and body in the comfort of your hotel room or home. See spa for details. Additional
fees apply for mobile services.
SParty Group Events
If you are looking to enjoy a spa group getaway, we have the perfect package for your needs. We customize specific packages to your group’s requirements and cater to groups of 6-20 individuals. Please contact the spa at info.amberspa@warwickhotels.com for more information.
Security
If you are staying at the Resort, please leave valuable items in the safe in your guestroom. Lockers are available for your personal items in the Spa. The spa will not assume any liability for valuables.